As promised, here is the tester block for you to use to test Retouch3D tip tools and temperatures in your preferred printing materials. We’ve provided a zipped file as well as the un-zipped STL on this link.
Please print out at your preferred size. Don’t forget to send us photos of how you’re getting on, and please follow us on Twitter, Facebook and Instagram to share your projects and see how other people are doing. If you have not yet received your Retouch3D or if you need any help, please contact us at: email@example.com
As most of you know, we have been shipping the Retouch3D since the 19th of December.
We are very happy with the final product and have got great feedback from all the backers and new customers who have already received their unit.
If you are a backer or have pre-ordered, and have not received an email from us with regards to the shipment, please check your spam folders and contact us if you don’t have it at firstname.lastname@example.org
We will love to hear from you and know how you are getting on, and if you are keen, we would also love to see the projects you are working on with it.
We have great news … Retouch3D is shipping!
We are very happy with the final product and think you’ll love it too!
If you are a backer or have pre-ordered, please be on the lookout for an email from us, don’t forget to check your spam.
Thank you so much for being such a loyal supporter.
We have some great news for you!
Your Retouch3D has been manufactured and packaged-up - you can see them in the picture at the factory getting ready to be sent to our shippers … today the boxes have arrived at the shippers and we will start shipping this week – YAY!
We will be in touch about delivery in the next couple of days – our aim is to get your device to you for Christmas.
Thank you so much for your support and your patience.
We can’t wait for you to have it in your hands, and we are looking forward to your feedback once you receive it.
There are people that collect photos of all sorts of subjects and places and for anyone that likes warehouses check-out this eye-candy:
This is our warehouse and shipping facility and we're working towards clarifying postage, packing and shipping charges.
We've also been working towards our launch and thought you might like to see an image of the final Retouch3D:
We'll be in touch next week; have a great weekend.
It’s been a few busy weeks gathering feedback from our beta testers and getting everything ready to ship your units as soon as they arrive from the factory.
We have also been collecting and updating addresses from all our backers and customers, so if you receive this update and have not yet updated your address, please do, or drop us an email if you have any problems.
Currently we are finishing-off: multi-language instructions; outer packaging; postage/packing/shipping costs; and import duties.
We would like to thank you for your support and for your patience. We have encountered a few bumps on the road, but we were NEVER going to abandon our project. Thanks for sticking-with-us!
We will soon send you an email letting you know the exact shipping date, but hoping it would be no later than early November.
Looking forward to your comments once you start using your Retouch3D.
We are very excited to let you know that as planned, the second wave of Retouch3D beta testers units are now on their way to all the people who have been supporting us on this journey.
If you missed our previous update, there are a few things you need to know:
- Once we have collected all the feedback from all our beta testers, we will review this data and if needed, we will make any final adjustments and updates required to have the final device and tips to go into production and fulfill all the pre-orders.
-While these units are in production, we will send out a survey to everyone that hasn't received their Retouch3D to request confirmation of their current shipping address to be able to send their device to the right place.
- If you are in the group of early Beta testers and have not received an email confirming shipment of your Retouch3D, you need to get in touch with us and send us your current address to be able to send you your unit as soon as possible.
We will continue to update all of you on our progress and we are looking forward to get your Retouch3D in your hands very soon.
Again, we will like to thank you all for the support and confidence.
Today is a big day! We are happy to report that the first batch of Retouch3D devices have been shipped!
- Once we have collected all the feedback from the early beta-testers we will review the data and make any needed (if any) final adjustments and updates to the final device and tips
- After we have completed remaining updates we will proceed with a full-production order of Retouch3D devices
- While the units are in production, we will send out a survey to everyone that hasn’t received their Retouch3D to request confirmation of your current shipping address to receive your device
We will continue to update you on our progress and look forward to getting your Retouch3D in your hands very soon.
As always, we would like to thank everyone for the support and confidence along the way.
You have all been more than patient and we appreciate all of your support and confidence throughout our journey.
Today, we come bearing exciting news! The finished prototypes have been completed by our manufacturing partner and we'll be shipping to our Kickstarter beta-tester backers over the next week or so.
These first devices are very close to the final product.
A few more updates until we ship the final product:
We're getting closer to shipping the final product and we wanted to thank you again for your patience.
When we’re ready to start shipping we'll let everyone know.
We’re really pleased to share our progress with you and preview the Retouch3D.
Our apologies for the delayed update. Our reduced headcount has been focused on product over backer communications; we need to fix this and promise to be more regular with news as we go forward.
OK, below you’ll see our working beta product! This has been 3D industrial printed and sprayed blue; aside from the aesthetics this is where Retouch3D is headed and we’re very pleased with the tests we’ve performed (see images further down).
Here are the details of the device as annotated above:
We had to push back on ordering the plastics as the area housing the heating element needed to be made more robust; we were experiencing some flexing of the heating element which wasn’t good enough. So, the tooling design has been updated by our manufacturing partner and we will place the order for the plastics this month instead.
These are the tips that we have selected as our primary designs, they are brass and we will test-out other tips with our early Kickstarter beta-tester backers:
The tips work well, and this is the Retouch3D in testing (we’ll send more pictures in future updates):
This is a view of the Retouch3D kit as per our manufacturing plan. You’ll see that we’re including a tip removal tool which has been designed to lock-in to the grooves on the interchangeable tip. This is the result of our experiences when inter-changing hot tips. The resting stand is simple but it does the job nicely!
This updated timeline has everyone receiving their Retouch3D devices in July 2017; we’ll be doing our best to avoid any further slippage:
Just in case you’re interested here’s the board and heating system:
So that’s our big update for everyone, we’ll upload video and testing images over the coming weeks. Thank you again for your patience and support – we’re getting there!